Refund and Returns Policy

Effective Date: 01/01/2023

Thank you for choosing Bqi Technology Private Limited(BTPL). We are committed to ensuring your satisfaction with our electric scooters and services. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

1. 3-Days Return Policy:

   • If you are not completely satisfied with your electric scooter, you may return it within 3 days from the date of delivered.
   • To be eligible for a return, the scooter must be in its original condition, unused, and in the original packaging.
     
     

2. Return Process:

   • To initiate a return, please contact our customer support team at support@bqielectric.com to obtain a Return Merchandise Authorization (RMA) number.
   • Pack the scooter securely, including all original accessories and documentation, and clearly mark the RMA number on the outside of the package.
   • Ship the package to the address provided by our customer support team.
     
     

3. Refund Process:

   • Once we receive and inspect the returned scooter, we will notify you of the approval or rejection of your refund.
   • If approved, the refund will be processed to the original method of payment within 30 business days.
     
     

4. Return Shipping Costs:

   • Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part.
     
     

5. Damaged or Defective Items:

   • If you receive a damaged or defective electric scooter, please contact us within 48 hours of delivery. We will arrange for a replacement or issue a full refund, including return shipping costs.
     
     

6. Non-Refundable Items:

   • Certain items are non-refundable, including used scooters, damaged items due to customer negligence, and items returned without the original packaging.
     
     

7. Cancellation Policy:

   • If you wish to cancel your order, please contact us as soon as possible. Once the order is shipped, it cannot be canceled, and the standard return policy applies.
     
     

8. Contact Information:

   • For any questions or concerns regarding returns and refunds, please contact our customer support team at support@bqielectric.com.

We reserve the right to update this Return & Refund Policy at any time. Any changes will be effective immediately and will be communicated through our website. Thank you for choosing Bqi Technology Private Limited(BTPL). Your satisfaction is our priority.